Lenta

Projects

Project Description

Task

Implementation and development of Marketing and Call-Center modules based on Oracle Siebel CRM

Result

A modern, fast, high performance master system has been implemented

Solutions

Realization and development of the Marketing module
Development of marketing communications functionality, implementation of new channels and mechanisms
Implementation of the «Call-center» module
Development of Oracle BI system
Support of implementation and integration with SAP MKT
Design and development of mass import functionality
Integration and development with chat platforms, implementation of a mechanism for processing text appeals
Implementation and development of processes for merging duplicates
Implementation and development of mass data cleaning and standardization processes
Collection and formalization of all existing contact center documents, creation of user-story and business process diagrams
Contact center implementation, implementation of text requests
Implementation of functionality replacing third-party systems to maintain the concept of «one-stop-shop» for the operator.
Design and development of Lenta PRO functionality