Technical support and CRM development
The work of the contact center was automated
- Migration to Beeline telephony
- Implementation of the module for sending SMS messages
- Revision and finalization of search and creation of a client in the system when working with calls
- Finding workarounds for boxed web socket problems and their successful implementation
- Implementation of vendor-provided Omnichannel connector
Increased speed of processing customer enquiries, orders and shipments
CRM has become the central system where all major processes are centered